PRIVACY

more than just a venue

Privacy Policy (Hollywood Groove)

Last updated: [24 January 2026]

Hollywood Groove (“we”, “us”, “our”) respects your privacy. This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you visit [hollywoodgroove.com.au], use our app, buy tickets, or interact with us online and at events.

This policy is intended to align with the Australian Privacy Principles (APPs) under the Privacy Act 1988 (Cth).

1) What we collect

We only collect information that’s reasonably necessary to run Hollywood Groove and deliver the experience.

Information you provide

Contact details (e.g. name, email, phone)
Account details (if you create an account in the app)
Event participation details (e.g. nominations to sing, stage participation, trivia responses)
Messages you send us (email, forms, social media)
Ticket purchase details (note: payment details are handled by our payment provider — we typically do not store full card details)

Information collected automatically

Device and usage data (e.g. IP address, browser type, device type, app usage and performance data)
Cookies and similar technologies (for site functionality, analytics, and marketing — where enabled)

2) Why we collect it

We use personal information to:

Provide and improve our website, app, and live show experience
Process ticket purchases and manage event entry
Run interactive features (e.g. nominations, trivia, participation)
Communicate with you (confirmations, updates, support, and important notices)
Send marketing messages where you’ve opted in (you can opt out anytime)
Prevent fraud, abuse, and misuse of our services
Comply with legal and regulatory requirements

3) How we disclose information

We may share personal information with trusted third parties only as needed to operate Hollywood Groove, such as:

Ticketing and payment providers
Email and messaging providers
Website hosting and analytics providers
Customer support tools
Contractors who help us run shows and technology (under confidentiality obligations)

We may also disclose information if required by law, or to protect the rights, safety, and security of our customers, staff, and business.

4) Overseas disclosure

Some of our service providers may store or process data outside Australia (commonly in the US or EU). When this happens, we take reasonable steps to ensure appropriate safeguards are in place.

5) Cookies and analytics

We use cookies and similar technologies to:

Keep the site working properly
Understand how people use our site and app
Improve performance and user experience
Support marketing (where enabled)

You can control cookies through your browser settings. Blocking some cookies may affect site functionality.

6) Marketing preferences

If you opt in, we may send you updates about shows, new events, or offers.

You can unsubscribe at any time using the link in our emails or by contacting us.

7) Security and retention

We take reasonable steps to protect personal information from misuse, interference, loss, and unauthorised access, modification, or disclosure.

We keep personal information only as long as needed for the purposes above (including legal, accounting, and reporting requirements), then securely delete or de-identify it.

8) Access and correction

You can request access to the personal information we hold about you and ask us to correct it if it’s inaccurate, out of date, incomplete, irrelevant, or misleading.

To make a request, contact us using the details below.

9) Children

Hollywood Groove is designed for a general audience. If we become aware that we’ve collected personal information from a child without appropriate consent, we will take steps to delete it.

10) Complaints

If you have a privacy concern or complaint, contact us first and we’ll try to resolve it promptly.

If you’re not satisfied with our response, you can contact the Office of the Australian Information Commissioner (OAIC).

11) Contact us

Hollywood Groove

Email: [privacy@hollywoodgroove.com.au]

Website: [hollywoodgroove.com.au]

Address (optional): [Your business address / PO Box]

12) Changes to this policy

We may update this Privacy Policy from time to time. The latest version will be posted on our website with the updated date.